Question 1

What are your products made from?

Accepted Answer

All JGO products are made from premium, legally sourced botanical ingredients including hemp, Blue Lotus, Mad Honey, Kava, and more. Every product is manufactured in certified cGMP facilities and undergoes rigorous third-party lab testing for purity, potency, and safety.

Question 2

Are your products legal?

Accepted Answer

Yes. All JGO products are 100% federally legal under the 2018 Farm Bill. Our hemp-derived products contain less than 0.3% Delta 9 THC by dry weight. We comply with all federal and state regulations.

Question 3

Will your products make me fail a drug test?

Accepted Answer

Products containing THC (even in small, legal amounts) may cause a positive result on a drug test. If drug testing is a concern, we recommend our THC-free options or consulting with your employer before use.

Question 4

How do I know which product is right for me?

Accepted Answer

You can browse our shop by effect (Sleep, Energy, Relax, Social, Mood Boost, Wellness) to find what fits your needs. You can also ask our AI assistant on the homepage for personalized recommendations based on what you're looking for.

Question 5

What is Blue Lotus?

Accepted Answer

Blue Lotus (Nymphaea caerulea) is an ancient Egyptian flower used for thousands of years for its calming and mood-supporting properties. It works primarily through apomorphine and nuciferine, two compounds that interact with dopamine receptors.

Question 6

What is Mad Honey?

Accepted Answer

Mad Honey is a rare honey harvested from bees that pollinate Rhododendron flowers in the Himalayan mountains of Nepal. It contains grayanotoxins which produce unique relaxing and soothing effects when consumed in small amounts.

Question 7

How long does shipping take?

Accepted Answer

Orders are processed within 1-2 business days. Standard shipping takes 3-5 business days via USPS. We offer free shipping on all orders over $100.

Question 8

How do I track my order?

Accepted Answer

Once your order ships, you'll receive a tracking number via email. You can also log into your account at shopjgo.com/account to see real-time order tracking with our visual order tracker.

Question 9

Do you ship internationally?

Accepted Answer

Currently we ship within the United States only. International shipping may be available in the future.

Question 10

Can I change or cancel my order?

Accepted Answer

Please contact us as soon as possible at info@shopjgo.com or (516) 828-6813. We process orders quickly, so changes may not be possible once an order has shipped.

Question 11

What is your return policy?

Accepted Answer

We offer a 30-day satisfaction guarantee. If you receive a damaged item or an unopened product, we welcome returns within 30 days of receipt. Contact our support team to initiate a return.

Question 12

How do I request a refund?

Accepted Answer

Email us at info@shopjgo.com with your order number within 30 days of delivery. Our team will guide you through the process. Refunds are processed within 5-7 business days after we receive the return.

Question 13

How does Subscribe & Save work?

Accepted Answer

Choose your products and select a delivery frequency (weekly, biweekly, or monthly). You'll save up to 15% on every order, and your products will be automatically shipped on your schedule. You can pause, skip, or cancel anytime.

Question 14

Can I cancel my subscription?

Accepted Answer

Absolutely. You can cancel your subscription at any time with no penalty. Log into your account or email us at info@shopjgo.com.

Question 15

How do I earn reward points?

Accepted Answer

Earn points by making purchases (1 point per $1 spent), writing reviews (50 points), referring friends (200 points), following us on social media (25 points), and on your birthday (100 points).

Question 16

How do I redeem points?

Accepted Answer

Points can be redeemed for discounts at checkout. Log into your account and visit the Rewards page to see your balance and available rewards.

Question 17

How do I create an account?

Accepted Answer

Visit shopjgo.com/account and click 'Create Account.' You can sign up with your email or use Google Sign-In. An account is also automatically created when you place your first order.

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